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Assistant Manager/ Manager - Customer Service
Hap Seng Star Sdn Bhd
Wholesale and retail trade; repair of motor vehicles and motorcycles
Kuala Lumpur,
Kuala Lumpur
Full-time
MYR 5,000.00 - MYR 7,000.00
JOB DESCRIPTION
To achieve the overall budgeted turnover and vehicle throughputs.
To achieve higher CSI scores as per target set and ensure delivery as per dateline requested as well as cleanliness of vehicles.
Full compliance with Dealer’s standards and enforcement of MBM WPC 2010.
To guide/train frontline team the Standard Operational Procedures when engaging with the customer and customers service skills.
To ensure all customers’ complaint being addressed, follow-up and close accordingly within the timeline.
To ensure achievement of targeted productivity and efficiency of every frontline team.
Update team of any new technical innovations, technical problems encountered, and provide important information with regards to fault diagnosis.
Any other ad-hoc tasks/duties as assigned.
JOB REQUIREMENT
Min Diploma in Automotive or equivalent with minimum of 5 years of experience in similar roles and/or industry.
Pleasant personality with great communication skills.
Hap Seng Star Sdn Bhd
14th Floor, Menara Hap Seng, Jalan P. Ramlee, Kuala Lumpur, Kuala Lumpur
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