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Customer Support Trainee

ViewQwest Management Sdn Bhd

MYR 1,500.00 - MYR 1,500.00

JOB DESCRIPTION

  • Handle incoming calls and maintain high service level when interacting with customers.
  • Attend customers' request within agreeable turnaround time in an efficient manner. (15 minutes per call – subject to level of criticality).
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
  • Provide accurate and timely solution to customer to ensure impact to customer and company.
  • Follow-up promptly with customer to resolve issue either via phone or email.
  • Maintains call database by entering information in the system. (Salesforce).
  • Work in a team to achieve the required KPI & SLA.
  • Interface between internal operation and customer to resolve daily requirement and problem.
  • Keep up to date on new enhanced products/services in order to maintain a high level of quality services to customers.
  • Build rapport with customers and long term loyalty.


JOB REQUIREMENT

  • Minimum Diploma holder in business administration or computer science or related discipline 
  • No work experience required.
  • Training will be provided by employer
  • Outspoken, positive attitude, and have an excellent communication in English, both written and spoken
  • Teachable, committed and willing to step out of their comfort zone and able to function under high pressure situation
  • Preference will be given to graduates with no prior working experience or who are currently unemployed

ViewQwest Management Sdn Bhd

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