Handle incoming calls and maintain high service level when interacting with customers.
Attend customers' request within agreeable turnaround time in an efficient manner. (15 minutes per call – subject to level of criticality).
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem.
Provide accurate and timely solution to customer to ensure impact to customer and company.
Follow-up promptly with customer to resolve issue either via phone or email.
Maintains call database by entering information in the system. (Salesforce).
Work in a team to achieve the required KPI & SLA.
Interface between internal operation and customer to resolve daily requirement and problem.
Keep up to date on new enhanced products/services in order to maintain a high level of quality services to customers.
Build rapport with customers and long term loyalty.
JOB REQUIREMENT
ViewQwest Management Sdn Bhd
Suite 3-3A, Lower Level 3, The Horizon Annex Avenue 7 Bangsar South , Kuala Lumpur, Kuala Lumpur