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Head of Customer Relation Management Unit
Carmelitaco Sdn Bhd
Wholesale and retail trade; repair of motor vehicles and motorcycles
Seri Kembangan,
Selangor
Full-time
MYR 4,000.00 - MYR 6,000.00
JOB DESCRIPTION
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by the team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Meeting with managers in the organization to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Conducting business reviews using CRM programs.
Knowing your competition and strategizing accordingly.
JOB REQUIREMENT
A bachelor’s degree in administration or a related field.
A minimum of 8 years’ experience.
Excellent interpersonal and communication skills.
Proficient in all Microsoft applications.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
Carmelitaco Sdn Bhd
18-G & 18-1, Block C, Jalan Atmosphere 6, Seri Kembangan, Selangor
https://carmelita.com.my/
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