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Head of Customer Relation Management Unit

Carmelitaco Sdn Bhd

MYR 4,000.00 - MYR 6,000.00

JOB DESCRIPTION

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by the team.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organization to plan strategically.
  • Expanding the customer base by upselling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategizing accordingly.


JOB REQUIREMENT

  • A bachelor’s degree in administration or a related field.
  • A minimum of 8 years’ experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

Carmelitaco Sdn Bhd

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