JOB DESCRIPTION

• Answer incoming calls and respond to customers emails.
• Management and resolve customer complaints.
• Sell products and place customer order in the computers system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify and resolve customer complaint using applicable software.
• Process orders, forms and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document and alert the management team of trends in customer cals.
• Follow up customer calls where necessary.
• Upsell product and services.
• Complete product and service.
• Complete call log and report.
• Other duties as assigned.

JOB REQUIREMENT

• High school, Diploma or equivalent.
• Proficient in relevant computer applications.
• 1-3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Good communication, networking and negotiation skills.
• Good supervisory and management skills yet meticulous.
• Results and people oriented with sound judgment.
• Strong prioritizing skills, ability to multi-task and result driven.
• Good verbal and written English and Bahasa Malaysia.
• Ability to handle stressful situation appropriately.