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Junior Executive, Support Operations

SSDU Innovations Sdn Bhd

MYR 2,000.00 - MYR 2,500.00

JOB DESCRIPTION

  • Perform ICT project operations support services to ensure business-as-usual within the cost allocated.
  • Provide timely operations support monthly report to Director of Project Delivery (DPD) for analysis and provide recommendation for future improvement when needed.
  • Work closely with multi-unit project team members to ensure business-as-usual and according to Level One (1) Service Level Agreement (SLA)
  • Provide prompt and regular coordination for Level Two (2) and Three (3) incident escalation to project team members and appointed vendors.
  • Provide support assistance to State Disaster Management Centralized Operations Centre when needed.
  • Provide support assistance to Smart Selangor programs or events when needed.
  • Practicing Agile Methodology throughout the project operations support services.
  • Improvise both technical and communication skills and knowledge through formal training or on-the-job training.
  • Establish good working relationships with other Departments or Units in the company, and relevant stakeholders from State / Agencies / Local Authorities / Communities.


JOB REQUIREMENT

  • Diploma in Business Administration / Public Administration / Information Technology / Computer Science / Accounting / Finance / Electrical or equivalent.
  • Minimum 1 year working experience in ICT project implementation and/or operations support services.
  • Good knowledge in project methodology, project operations support services and change management processes.
  • Possess good written and pleasant verbal communication skills.
  • Possess good understanding of Smart Selangor products.
  • Demonstrate responsible and honest behavior.
  • Positive attitude and good team player.
  • Able to work on shift or long hours when needed.
  • Able to start work within short notice and living in Petaling District is an advantage but not a mandatory.

SSDU Innovations Sdn Bhd

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