JOB DESCRIPTION

• Perform Service and Repair of Dyson's products.
• To communicate with customers as part of service requirement – main focus to serve customer at front desk and at the same time able to do repair work.
• Control and usage of PRONTO (ERP & CRM software).
• Produce timely and detailed reports.
• To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
   

JOB REQUIREMENT

• Proven electrical equipment service experience.
• Fresh graduate also acceptable
• Ability to troubleshoot, test, repair and service technical equipment.
• Ability to meet KPIs, SOPs, internal controls, etc.
• Proven field service experience
• Possess good command of English
• Mandarin speaker as added advantage
• Ability to work flexible shifts and to adapt to changing work schedule