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Client Service Associate

Concentrix Malaysia Sdn. Bhd.

MYR 3,000.00 - MYR 3,500.00

JOB DESCRIPTION

The Client Service Associate is to help support Social Media’s advertisers worldwide through chat, email, and callbacks.

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes.
  • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.


JOB REQUIREMENT

  • At least 1-2 year(s) of working experience in the related field is required for this position.
  • Well versed in English and Bahasa Malaysia.
  • Able to work independently with minimum supervision.
  • Possess great personality with a can do attitude.
  • Responsible, fast learner, interpersonal skills and a strong spirit of teamwork.
  • Good time/organizational management and critical thinking abilities.

Concentrix Malaysia Sdn. Bhd.
  • Level UP, NU Tower Sentral, 2, Jalan Tun Sambanthan, Kuala Lumpur Sentral, Kuala Lumpur, Kuala Lumpur

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