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Team Leader - Technical Support
Envobpo Services Sdn Bhd
Professional, scientific and technical activities
Petaling Jaya,
Selangor
Full-time
MYR 3,000.00 - MYR 3,800.00
JOB DESCRIPTION
To manage the team on day to day run basis.
To prepare the daily reports to Client.
Responding to customer enquiries within the agreed response time.
Resolve customer enquiries through our support channels (not limited to): Emails, chat.
Provide relevant service recovery, support, and recommendations to customers.
Support customer on issues (not limited to): product information, purchase, payment, promotions, feedback, and complaint resolution.
Follow up with the customer on pending cases.
Required to support calls if any call spike.
Accurately record and escalate customers' feedback and bugs to relevant departments.
JOB REQUIREMENT
Diploma /degree holder in computer science, IT /engineering.
2 years’ experience in support enterprise network and having Enterprise network product.
Must be good in knowing IT enterprise network products, router and configuration.
1 year experience in managing team with more than 5 members.
Great comprehension skills to understand customers' enquiries and needs.
Positive working attitude and able to work in a fast pace and dynamic environment.
Independent, pro-active and self-driven.
Proficient written English and Mandarin.
Working hours 24/7 based on rotational with Off days.
Certified professional (if any)
Benefits
EPF.
SOCSO.
Medical benefits.
Annual leave.
Attendance Allowance.
Night Shift Allowance (if rotate under night shift based on working days)
Envobpo Services Sdn Bhd
B-1-17, B-2-17 & B-3-18, Block B, D-2-36, Block D, Jalan Sungai Jernih 8/1, Seksyen 8 Petaling Jaya, Petaling Jaya, Selangor
https://www.envobpo.com/
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Envobpo Services Sdn Bhd