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Customer Service Officer
SUMBANGAN LAGENDA SDN BHD
Real estate activities
Subang Jaya,
Selangor
Full-time
MYR 1,500.00 - MYR 2,000.00
JOB DESCRIPTION
Handling inbound calls and email routed.
Handling customer's complaints/ enquiries, provide accurate information & operate P.A paging system.
To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/ counter measure.
To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details and submit report.
To assist customers with facilities hiring such as wheelchair, baby strollers and other directory assistance as required.
To respond in a friendly, professional and timely manner to all shoppers/tenants enquiries.
Act as mall ambassadors by providing exemplary customer service, profiling, prospects, presenting inified face to customer.
To ensure day-to-day operation are carried smoothly in accordance to company SOP.
To undertake ad-hoc task assigned by superior or Management from time to time.
JOB REQUIREMENT
Candidates must possess at least SPM, STPM or Diploma with 1-2 years relevant experience in customer service and administrative function.
Able to work shifts, weekends and public holiday.
Good communication and interpersonal skills.
Demonstrate ability to learn quickly and adapt to a rapidly changing environment.
Basic skills in Microsoft Windows (Word, Excel, Outlook)
Proficiency in English & Bahasa Malaysia or Chinese.
Pleasant outlook and personality with great smile.
SUMBANGAN LAGENDA SDN BHD
No. 49, 1, Jalan USJ 21/10, Usj 21, Subang Jaya, Selangor
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SUMBANGAN LAGENDA SDN BHD