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Program Manager


MYR 5,000.00 - MYR 8,000.00


AirAsia, Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves on being the region’s largest low-cost carrier, serving 25 countries and over 160 destinations. AirAsia is ranked the world’s best low-cost airline 11 years in a row. These are exciting times at AirAsia, we have a new dream to transform ourselves into a truly digital airline, and you can be a part of this journey. With over 40 million passengers flown last year and 30 million unique visitors per month.

  • Work under the Airline Tech team delivering successful outcomes for IT projects and report to the Head of Program Management under the PMO office.
  • This role will collaborate with assigned teams, stakeholders and sponsors across the organization.
  • The Program Manager is accountable for aspects of successful project deliveries of his/her program including managing scope, schedule, risks, issues, budget as well as project communication, documentation, reporting and stakeholder management.
  • You must be a decisive, flexible and resourceful leader as well as an outstanding team builder.
  • You must possess an unwavering commitment to quality, accountability and be a champion of continuous improvement.
  • Partners with cross functional internal stakeholders to ensure all deliverables and milestones are met, providing program governance and owning the program schedule and forecast.
  • Communicates and presents effectively to all levels of external and/or internal leadership, including strong executive presence.
  • Responsible for quality standards and consistency in program methodology. Provides feedback based on stakeholder experiences to internal teams for product and process improvements.
  • Primary responsibility for day to day management of his/her program delivery including program communication, risk migration and reporting.
  • Leads cross functional program teams to ensure all deliverables and milestones are met on programs, owns the program schedule and forecast. Program complexity can vary based on several factors such as size, scope, number of geographies, variables or dynamics of customer and/or program.
  • Responsible for working with internal and/or external stakeholders to set resources expectations and program success criteria.
  • Accountable for stakeholder sign off on key program deliverables.
  • Provides program governance (scope control, risk and issue management, change control, escalation management).
  • Leads program cadence calls, may include executive steering committees.
  • Effectively communicate with internal and external stakeholders to ensure understanding of program status and progress.
  • May provide client relationship management throughout the program delivery.
  • Formal presentation of program status. Establish and regularly review key team metrics including resourcing, and performance trends planning cadence.
  • Responsible for managing a team to support the program of work.


  • 8+ years of related experience in Project management and 2-4 years in program management to reflect skills and talent necessary for this role preferred.
  • Project Management certification is required.
  • Experienced in managing a team of project managers managing medium to large projects.
  • Ability to plan effectively in a rapidly changing environment to quickly identify the critical path and appropriately manage challenging situations real time. Experience in managing through project resets due to change in scope or unforeseen challenges.
  • Ability to communicate and present effectively to all levels of external and/or internal leadership, including strong executive presence. Proven ability to manage in demanding environments, including strong executive-level persuasion skill.
  • Strategically builds working relationships and networks across all the internal and/or external functions and helps remove barriers to team productivity and success to ensure smooth delivery in a challenging environment.
  • A solid discipline of risk and issue management.
  • Excellent in MS project.
  • Experience in all phases of project lifecycle, interfacing both with technical teams and business users spanning multiple geographies.
  • Experience in using project management methodology (processes, best practices, tools, and templates) effectively.
  • Excellent interpersonal, written and oral communication skills.
  • This role will cover the APAC region including Singapore, China, Japan and South Korea. Thus, a candidate who is proficient in other languages including Mandarin is preferred.
  • Ability to understand technical vision and communicate it to both technical and non-technical parties.
  • Work in Sepang (next to KLIA2)


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