JOB DESCRIPTION

• To maintain and achieve Customer Satisfaction Index (CSI) and SEAward score as per target set.
• To update customers regularly on vehicle repair status.
• To maintain and achieve First Fixed Visit (FFV) score as per target set.
• Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards.
• To ensure payments received before releasing customers’ vehicles.
• To improve knowledge through MBM training programs (CSA Certification) and in-house Training.
• Fully compliance to ISO Certification requirements.
• To print out and explain Service Maintenance Sheets according to Workshop Information System (WIS) to customers.
• Any other ad-hoc tasks/duties as assigned.

JOB REQUIREMENT

• Min SKM or Diploma in Automotive with 2 – 3 years experiences in similar roles and/or industry.