JOB DESCRIPTION

• Act as a contact between the customer and internal staff for all support activities.
• Assist in troubleshooting and providing regular maintenance for the product which may include database script updating assistance.
• Provide some level of testing.
• Ensure that all projects and delivered on time, within scope and within budget.
• Organizing and managing all phases of the project to ensure on time execution and completion.
• Oversee and resolve issues and risks of assigned projects.
• Manage project assistant and coordinate internal resources and third party / vendors for the project execution.
• Confer with project personnel to identify and resolve problems.
• Negotiate with project stakeholders or suppliers to obtain resources or materials.
• Provide regular reports and updates on project status.
• Prepare requests for proposals and conducting all necessary meetings to facilitate selection of project services and products.
• Provide first / second level technical support to existing customers.
• Assist first level support team on issue reported.
• Conduct internal testing on issue reported and new release items before roll out to customers.
• Pre-sales activities related to the products.
• Training will be provided for all the above job tasks.

JOB REQUIREMENT

• Candidate must possess at least Bachelor's Degree / Diploma in IT/Computer or Logistics/Transportation.
• At least 1 Year(s) of working experience in the related field.
• Required Skill(s): Presentation Skills, written and verbal communication skills.
• Preferably Junior Executive specialized in IT/Computer - Software or Logistics field or equivalent.
• Candidate will act as a Junior Project Implementer or Helpdesk Support for this job position based on working experience, qualifications and personality.
• Candidate must be willing to travel within Malaysia.
• Candidate must be able to work under pressure.
• Mature and pleasant personality.
• Good telephone manners and able to interact with people well.
• Good follow-up skills.
• Maintain a positive attitude.
• Required language(s): Bahasa Malaysia & English.