JOB DESCRIPTION

• Business application maintenance and responding to technical support tickets.
• Investigating, diagnosing and troubleshooting application/software technical issues.
• Coordinates contact with vendors as needed to assist with support activities.
• Provide internal testing (QA) for Production Support releases.
• Prepare test cases for end-to-end testing and analyze bugs/errors found during tests.
• Experience in tracking bugs metrics with Jira.

JOB REQUIREMENT

• Candidate must possess at least Diploma/Degree in Information Technology/Computer Science or equivalent.
• At least 1-year software/Hardware QA, IT/Computer, or Technical Support experience.